Open source alternatives to Slack also make it easier to adapt to specific industry regulations. However, over the years Slack got some serious competition that wanted to make business instant messaging comply with highest data security standards. ![]() Slack established itself early on the business communication market as the best alternative to emails which were a standard way of communicating in the workplace. Slack is probably the most famous business instant messaging app out there. Therefore, it’s also useful to deskless employees in industries such as retail. With powerful integrations and analytics, Ring Central is a great solution for distributed teams that use diverse communication channels. However, they’ve successfully dipped into the world of business communication by offering Ring Central MVP, a messaging, video, and phone solution in one. Ring Central has long been providing services to contact centers. In comparison to other apps, they offer stronger collaborative features in video conferencing such as on-screen reactions, immersive content sharing, and AI-powered features. Their app combines calling, video meetings, and messages to raise productivity across teams. You might think of Webex as a video conferencing app first, but they also offer an instant messaging solution to businesses. However, a wide user base of MS products helped to make the MS Teams one of the most popular instant messaging apps for businesses worldwide. Initially, there were reports of the app being clunky and not so user-friendly. Companies mostly started using it since it was a free addition to their MS package. MS TeamsĪmong a suite of their products, Microsoft also offers the business instant messaging app MS Teams. Since it’s built on open source technology, it’s a good choice for businesses that pay extra attention to data security and flexibility. Moreover, Rocket.Chat supports various features like team polling that can make communication more efficient for teams. It allows users to connect with external partners and customers via the platform - irrespective of the channel they use. This versatile instant messaging platform is built to go beyond team communication. Rocket.Chat is is a great way for team members to connect via instant messaging, video calling, and voice messages. In comparison to email, they are a faster way to get in touch and support more options to communicate - chat, video, voice messages, pictures, etc. Younger generations are especially prone to instant messaging: 75% of Millennials and Gen Z would rather text people than talk to them.ĭue to the dispersed workforce, businesses started implementing instant messaging solutions that mimic consumer-oriented apps. We use apps like WhatsApp, Viber, Telegram, and others, to keep in touch with friends and family. In our everyday life, we communicate very differently than a decade ago. ➡️ Before you continue, make sure to get our report on instant messaging and find out what are the findings from our research on workplace communication.➡️ Why do businesses need instant messaging? Read on to learn what are the best instant messaging apps for business communication in 2022, and learn how you can choose the best instant messaging solution for your organization. Business instant messaging is exactly that. ![]() With the rise of digital workplaces, everybody needs a quick, efficient, and familiar way to communicate. Remote and hybrid work models are becoming more prevalent. Instead, it is an integral communication practice for companies of all sizes. Business instant messaging is not a nice-to-have addition to the workplace anymore.
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